Help Center
Frequently Asked Questions (FAQs)
How do I place an order?
Placing an order is simple! Browse our catalog, select the items you want, and click "Add to Cart." When you're ready to purchase, click on the cart icon and follow the checkout instructions.
Can I cancel or modify my order?
Orders can be modified or canceled within one hour of placing them. Please contact our customer service team as soon as possible for assistance.
What shipping options do you offer?
We offer standard, expedited, and overnight shipping. Shipping options and costs will be calculated at checkout based on your location and the shipping method you select.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
How do I return an item?
To return an item, please contact our customer service team to initiate the return process. We will provide you with a return shipping label and instructions.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard encryption technologies to ensure your payment information is secure.
Contact Us
If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We're here to help!
- Email: Info@ashtra.co.uk
- Live Chat: Available on our website from 9 AM to 8 PM (EST)