FAQ
Frequently Asked Questions (FAQs)
Q: How do I place an order?
Q: How do I place an order?
Placing an order is simple! Browse our catalog, select the items you want, and click "Add to Cart." When you're ready to purchase, click on the cart icon and follow the checkout instructions.
Q: Can I cancel or modify my order?
Q: Can I cancel or modify my order?
Orders can be modified or canceled within one hour of placing them. Please contact our customer service team as soon as possible for assistance.
Q: What shipping options do you offer?
Q: What shipping options do you offer?
We offer standard, expedited, and overnight shipping. Shipping options and costs will be calculated at checkout based on your location and the shipping method you select.
Q: How can I track my order?
Q: How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
Q: What is your return policy?
Q: What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
Q: How do I return an item?
Q: How do I return an item?
To return an item, please contact our customer service team to initiate the return process. We will provide you with a return shipping label and instructions.
Q: What payment methods do you accept?
Q: What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Q: Is my payment information secure?
Q: Is my payment information secure?
Yes, we use industry-standard encryption technologies to ensure your payment information is secure.
Q: How do I use a promo code?
Q: How do I use a promo code?
At the moment, we aren’t offering promo codes as we’re already providing our best possible prices. Rest assured, you’re getting great value with every order!
Q: How does pre-order work?
Q: How does pre-order work?
When you place a pre-order, your item will be shipped within 7–10 days or 14–21 days, depending on the product. The estimated shipping timeframe will be clearly mentioned on the product page, so you’ll know what to expect before you order.
