Privacy policy
Privacy Policy
At Ashtra ("we", "us", or "our"), your privacy and security are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, ashtra.co.uk, or use any of the services available through our site (collectively, the “Services”).
1. Information We Collect
We collect personal information that you voluntarily provide to us—such as when you place an order, subscribe to our newsletter, or contact us directly. This information may include:
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Name
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Email address
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Shipping and billing addresses
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Phone number
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Payment method (excluding card details—see below)
Please note: We do not collect or store your card details. All payment transactions are processed securely through third-party payment providers. Your card information is handled directly by the payment processor and never passes through our servers.
We also automatically collect certain technical data to help us understand how our Site is used. This may include your:
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IP address
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Browser type and version
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Device type and operating system
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Referring website
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Pages visited
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Access times and dates
We may use cookies and similar technologies to support site functionality and improve user experience. You can manage cookie preferences in your browser settings.
2. How We Use Your Information
We use your information to:
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Process and fulfill orders securely
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Provide customer support and communicate with you about your orders
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Send promotional emails (if you’ve opted in)
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Improve, maintain, and secure our Site and Services
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Detect and prevent fraudulent or unauthorized activity
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Comply with applicable laws and legal obligations
We only use your data when there is a legitimate purpose and take steps to ensure it is handled responsibly.
3. Information Sharing
We do not sell your personal information.
However, we may share your information with trusted third parties who help us deliver our Services—for example:
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Payment processors
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Shipping and delivery providers
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Email and marketing platforms
We may also disclose your information if required by law or in response to valid legal requests (e.g., subpoenas or court orders), or when necessary to protect the rights, safety, or property of Ashtra, our users, or others.
4. Your Choices and Rights
You can update your personal information or communication preferences at any time by logging into your account on our Site.
You can opt out of marketing emails by following the "unsubscribe" link in any email we send.
If you would like to access, update, or delete your personal data, please contact us using the details below.
5. Data Retention
We retain your personal information only for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy—unless a longer retention period is required by law.
6. Children’s Privacy
Our Site and Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal data, please contact us immediately so we can take appropriate action.
7. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
📧 [Your Contact Email]
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and regulatory reasons. If we make material changes, we will post the updated version here and revise the “Last Updated” date below.
We encourage you to check this page periodically to stay informed about how we protect your information.
This Privacy Policy was last updated on 01.04.24
